So, how do you take a look at your office space and go, "What are the things about our office space that work really well for us and how can bring that, create some kind of equivalent in the cloud?"
Some of these things you can't do. And actually some of the stuff in the office you shouldn't try to replicate because it's bad, but it's important to just start that way and to think about the fact that all the best parts of your office will have some kind of outcome that they were designed for. What you need to do is think about is, "How do we virtualize the stuff?"
So I'll share briefly just some of the things we're currently doing, some that we are starting to do or wanting to do in the near future, because over the last two years we've grown significantly and we found that being implicitly remote and letting it happen has been fine for some people, but there are definitely people who have gotten lost in that. We have an incredible office space and what we've realized as we've hired more people who are further out and distributed across different time zones is that we actually have to create an incredible virtual experience of working at Over where offices are optional.
So the one thing that's obvious is that we're moving from physical to virtual now. One thing we did recently: every single meeting is remote by default.
We have a lot of meetings where everyone is actually in the office, but they all do the meeting over Zoom. We've moved away from this idea of, "Are you in the office?"
Another thing for us is doing work conferences.
This is a video
of our company doing a two-day workshop. We did it all at the same time and we had everyone working together. This was to create a whole new set of values. And because we're a visual company, everyone made things that were already visual.
You can create really meaningful virtual experiences like this where the teams get to break away, work together, come back together, share ideas and thinking. It's all done remotely across a number of different time zones. Which brings us to another point. Wherever possible, we're trying to steer people to doing work that is asynchronous.
Now, traditionally speaking, asynchronous has meant you're going to have to read long docs, right? But that's changing a lot with tools like Loom. This is a tool that we use a lot in the office, by the way. You create a screen recording with your face and you talk through something, do a demo, explain something, give feedback and you just post that into a channel and people read it and pick it up as and when they want to. So, with voice notes, written docs and video docs, you're able to do that asynchronously.
Obviously, the real thing that you want to get, the real value that you want to entrench with asynchronous work is this idea of learning how to write and make your ideas and your thinking timeless and accessible by anyone at any time. So this is something we're moving towards and we're starting to need it more now as the overlap between our time zones is getting to the state where we have maybe two or three hours between some of our employees.
Another important thing is switching from an office first culture, when you are constantly pulling information from people, to teaching our people to push context constantly. Honestly, if you are a remote worker, you should be constantly pushing what you're doing, giving people access to your mind, not just to your output.
Another thing that we're doing is dealing with the problem with deliverables. Being left alone to just get something done, especially when it's a sizable piece of work, is high risk. It's high risk for a business to just wait and see. One of the things we're doing is really prioritizing this idea of emergent work from the earliest stages. This is pushing context. From the earliest stages you are sharing your thinking around your work. So we have created tools that encourage people to share their understanding of the problem before they start to get into the solution space.