We had a lot of people signing up for the product more than we could onboard. That's still the case. Right now, we do a guided onboarding, live 30-minute calls with every new user to make sure people can onboard the product easily.
For the first week, three of us were doing these calls almost from nine to five during the day, then on the nights we took some calls over the weekend getting people on the products.
For some teams that are using the product, we set up a channel. We also have a Grain community that we have plugged in over Slack as well. That allows us to stay in touch there. It's all about learning from the users, finding out what they like and don't like and what they want to change to can get enveloped into the product.
If we increase the load, we would be learning where our system falls apart, but we wouldn't be learning about what the user needs in particular. So we try to keep the load down. It allows us to find the people that we think really can benefit from Grain and create an awesome experience with them for them.
When we raised the money referenced in the TechCrunch article
, that was months prior. That was a lot of different investors, and some I found there is that when doing these pitches. I saw as a general rule that first impressions really matter when it comes to a pitch and how well it's explained and whether somebody connects with it.